Jeannine, RN, BSN, practices at St. John’s Hospital, Van Elslander, Cancer Center in Grosse Pointe Woods, MI.
Patient Roxanne M. shares how this oncology nurse navigator made a difference in her life:
“October 18, 2011, 5:03 PM: That was the day I heard the voice offering help and hope over the receiver…'Roxanne, hi, my name is Jeannine Mercurio. I’m returning your call from St. John. We can definitely get you into our clinic.' One week prior, I was diagnosed with breast cancer. I’ve worked as an RN for 29 years and consider myself calm in stressful situations. However, when you hear 'cancer' and you know it’s about you, you go into shock. Everything I read and everyone I spoke with recommended second opinions. Having worked within the medical community for many years, I worried about stepping outside that comfort zone where I was familiar with the physicians and hospital.
I sought a nationally recognized (NAPBC) multidisciplinary clinic, and that’s what I found at St. John’s Hospital and Medical Center in Michigan, where I met Jeannine Mercurio, RN, Nurse Navigator. I’ve told her many times she is my guardian earth angel—and I sincerely mean that. My journey from diagnosis to survivor began on October 18. It was the day I knew things would be ok because I had connected with someone who was going to guide me through this process.
On November 1, I met with Jeannine for the first time and spoke with everyone on the multidisciplinary team. Jeannine was reassuring, compassionate, upbeat and positive. Throughout my treatment, Jeannine has been there to listen and offer words of encouragement. Whenever I’m at St. John’s Van Elslander Cancer Center, we share hugs, smiles, updates and encouraging words. I could never thank Jeannine enough for what she has done for me. My wish is that every cancer patient can connect with a nurse navigator like Jeannine who will offer those two essential qualities of help and hope through all they do to guide and coordinate care." —Roxanne M.